Frequently Asked Questions

Where is the VIP entrance? 
VIP ticket holders will have their own private entrance to ensure easy entry and reentry as desired and to avoid the lines. It's located to the far left of the Dunkin Donuts Center


How do I get an early bird pass?  
To ensure everyone who gets an early bird pass gets in early they have become part of the VIP pass only and will allow you access starting at 9:00AM through your own private VIP entrance. 


I don't like Ticketmaster. Where else can I buy tickets?
Toy Vault locations or at the Dunkin Donuts Box Office. We recommend you do that soon because once we are sold out, door sales will stop.


Is there a cost for autographs and photos?
Yes. All celebrities will charge for autographs and photos.


Why don't I see a panel schedule for Friday?
Because there are no panels scheduled for Friday. Friday will be a partial day for autographs and photo-ops.


Can I take photos at the table with a celebrity?
Maybe. Some celebrities will allow this but headliners will not there will be signage as to who will not allow this and yes there will be a charge by the celebrity


My favourite celebrity cancelled! I have a photo op! What do I do?
You will automatically receive a refund from us. You dont' have to do a thing. It should return to your bank account within seven to ten business day after the cancellation.


Will there be a price list for celebrity autographs?
Yes. We are waiting on confirmation from all of the agents and we will post it as soon as we have all the info.


Is there parking available?
Yes. There are many locations to park including the convention center, Providence Place mall and numerous parking garages. The fees vary per lot and per time length.


Can I wear a costume?
Yes. We encourage it! But, please keep in mind this is a family show and anyone wearing anything deemed inappropriate by our staff will be asked to change. Failure to do so will result in ejection from the convention.


Can I bring costume weapons with my costume?
Fake ones only! While we understand cosplay "weapons" are part of a costume, metal weapons, metal edges, projectile firing weapons, airsoft or real guns, knives, any real weapons at all, explosives and anything potentially harmful to our guests are not allowed and all weapons MUST be checked at the door before entering the show.


Do I have to pay for panels?
NO WAY! Panels are included with your admission. Certain seating options are only valid with VIP tickets. Panel rooms will be emptied after every large panel in Ballroom A and the panels are first come first serve. NO CAMPING!


Can I bring my own items to be signed?
Yes! Most definitely! But, keep in mind, there will still be a charge for the autograph.


How old do I have be to attend the after parties?
18 or over. Sorry, kiddies.


I have VIP ticket, does my child need one to?
Nope. If you child has a kids badge or is 6 and under, they can piggyback on your VIP pass for all of the perks. No worries. You did not waste your money.


What is a VIP Lounge?
TOP SECRET!… Oh, ok. We’ll tell you. The VIP Lounge is a designated room where VIP badge holders can sit and relax, socialize and compare notes with other VIP members. It’s a place to take your lunch to and sit and enjoy it without the craziness of the show for bit, a place to plan your next move on the floor and which autograph to get next or which panel to see and even a place to recharge that dying battery in your mobile phones. Try it once you will be spoiled!

1 Sabin St Providence,RI 02903

1 Sabin St Providence,RI 02903


P.O. Box 51663

New Bedford, MA 02745